Dealing with “unreasonable” clients

Customer management

Unreasonable stick figure

One of the forums from the StackExchange family which I usually visit is the Workplace one. It deals with office / team behavior, ethics and professionalism. The questions are incredibly interesting — most of the time, I’m not entirely sure what I should do in situations like that — and the answers are amazingly well crafted and thought.

And there is a particular one which caught my attention lately: Manager requesting task which I believe is unnecessary. And I found it interesting because we hear that a lot in the software world: “why is my customer / manager / leader asking for that if it’s not really necessary / a priority / important?”

Well, there are several aspects to consider. Let’s go in this world of absurd requirements together.

(Read more →)